Tripleseat commissioned me to produce a testimonial video featuring Rachel Lane, Head of Sales at Gaucho Restaurants, as part of their ongoing client success series. The goal was to capture a high-quality, visually engaging interview that reflected both the sophistication of the Gaucho brand and the professionalism of Tripleseat’s hospitality software. In addition to filming the interview, I designed branded question cards and built a custom lower-thirds animation from scratch to ensure the final video aligned perfectly with Tripleseat’s visual identity.
The shoot took place inside Gaucho, a beautifully designed restaurant with elegant interiors and warm, ambient lighting. One of the key challenges was filming in a live environment without disrupting the restaurant’s operations, while still showcasing the character and depth of the space.
To achieve this, I carefully selected a location within the restaurant that offered visual depth and complemented the brand’s premium aesthetic. Using a three-light setup, I created flattering, natural-looking lighting that balanced the existing ambience. We also captured detailed B-roll footage of the venue highlighting textures, decor, and service elements to enrich the storytelling and provide cinematic context to the interview.
Throughout the edit, I incorporated Tripleseat’s branding elements through custom-designed question cards and motion graphics, ensuring a seamless integration of content and identity.
The final video successfully combined a polished interview with elegant visuals that showcased both the restaurant’s atmosphere and the strength of Tripleseat’s client relationships. The end result was a premium, on-brand testimonial that Tripleseat now uses across their website and social media channels, as well as in paid advertising campaigns to attract new hospitality partners.
Customer story videos are one of the most powerful tools for building trust with potential clients. When prospects hear directly from real customers about their experience, it creates authentic connection that no sales pitch can match.
As a professional testimonial creator, I specialize in testimonial filming that goes beyond basic interviews. Each corporate testimonial video I produce is carefully crafted to tell a complete story. This means strategic lighting, thoughtful composition, and clean audio that makes every word count.
My video review service includes everything from pre-production planning to final delivery. I work closely with clients to identify the right people to feature, craft questions that draw out genuine responses, and design visuals that match their brand standards.
The Gaucho project is a perfect example of how testimonial video services should work. The video doesn’t just show someone talking on camera. It brings the environment to life, shows the product in action, and creates an emotional response that viewers remember.
